One of the skills learned in library school is how to conduct a reference interview. This consists of me (the librarian) helping you (the patron) figure out what it is you want and need that the library has or can find or can lead you to.
I believe this skill should be taught to children in grade school. It is an empathetic exercise in listening to another person with the sole intent of helping them gain access to what they need. In doing this, both the interviewer and the interviewee learn (or practice) the art of asking questions.
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